Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how kormbridge (kormbridge Unlimited Liability Company) collects, uses, and protects your personal information when you visit our website and use our vehicle battery testing and alternator replacement services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

Who We Are

We operate a car battery and alternator service in Šiauliai, Lithuania, providing professional vehicle battery testing and alternator replacement services with warranty. As the data controller, we are responsible for the personal information you provide to us through our website, service inquiries, and business transactions. We take your privacy seriously and have implemented measures to ensure your data is handled securely and transparently.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact Information: When you reach out to us through our website contact form or phone, we collect your name, email address, phone number, and message content.
• Service Information: When you use our services, we may collect details about your vehicle, service type, and warranty information.
• Technical Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience and understand user behavior on our website.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you fill out our contact form or subscribe to communications, we process your data with your explicit consent.
• Legitimate Interest: We process data to improve our website functionality, conduct analytics, and enhance our service offerings.
• Contractual Necessity: When you purchase our services, we process information necessary to fulfill your service request and provide warranty coverage.
• Legal Obligation: We may process data when required by applicable Lithuanian or European Union laws and regulations.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and provide customer support
• To deliver the battery testing and alternator replacement services you request
• To manage warranties and provide post-service support
• To improve our website functionality and user experience
• To conduct analytics and understand how visitors use our website
• To send service reminders, updates, and promotional information (with your consent)
• To comply with legal obligations and protect our legal rights

Data Retention

We retain your personal information for specific periods based on the type of data and our business needs:

• Contact Form Submissions: We retain contact messages and inquiry data for up to 24 months after your last interaction with us, allowing us to maintain communication history and follow up on service requests.
• Service Records and Warranty Information: We keep records of services performed and warranty information for up to 36 months to honor warranty obligations and provide customer support.
• Website Analytics and Cookie Data: We retain analytics data for up to 14 months to track website performance and user behavior patterns.
• Server Logs: Technical logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Payment Records: Financial transaction records are retained for up to 7 years in compliance with accounting and tax regulations.

Your Privacy Rights

Under Lithuanian and European data protection laws, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal obligations we may have.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Restrict Processing: You can ask us to limit how we use your information.
• Right to Object: You can object to certain types of data processing, including marketing communications.
• Right to Withdraw Consent: You can withdraw consent for any processing based on your consent at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance user experience and gather analytics information. Cookies are small files stored on your device that help us remember your preferences and track your interaction with our site. We use both session cookies (temporary) and persistent cookies (long-term). You can control cookie settings through your browser preferences. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure HTTPS connections to encrypt data transmission. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to report any security concerns to us immediately.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our website and conducting our business, such as payment processors and analytics providers. These third parties are contractually obligated to use your information only for providing the specified services and to maintain the confidentiality and security of your data. We do not disclose your information to third parties except as required by law or to protect our rights.

Supervisory Authority

If you believe we have violated your data protection rights or have concerns about our data processing practices, you have the right to lodge a complaint with the State Data Protection Inspectorate (SDPI), which is the data protection authority responsible for supervising data protection compliance in Lithuania. You can contact them at their official website or submit a formal complaint if you believe your rights have been infringed.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be posted on this page with an updated "Last updated" date. Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.